Refund and Return Policy – Rovamavel Children’s Toy Store

Effective date: September 12, 2025

At Rovamavel, we want every customer to be completely satisfied with their purchase. We understand that sometimes a product may not meet your expectations or arrive in perfect condition. This Refund and Return Policy outlines your rights, our obligations, and the process for returning items purchased from our store. By shopping with us, you agree to the terms set forth in this policy.

Company & Contact
Rovamavel Children’s Toy Store
Address: 2601 Grouse Valley Rd, Decorah, Iowa
Hotline: (563) 382-2181
Email: [email protected]
Website: rovamavel.com

1) Eligibility for Returns

We accept returns for eligible products within 30 calendar days from the date of delivery. To qualify for a return, items must be:

  • In their original, unused, and undamaged condition.
  • In the original packaging, including tags, manuals, and accessories.
  • Accompanied by proof of purchase (order confirmation email, receipt, or invoice).

Please note that certain items cannot be returned due to hygiene, safety, or customization reasons (see Section 6).

2) Non-Returnable Items

  • Personalized or custom-made toys.
  • Gift cards and downloadable digital products.
  • Clearance or “Final Sale” items.
  • Products damaged due to misuse, neglect, or improper handling.
  • Items without original packaging or proof of purchase.

3) Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or different from your order, please contact us within 7 calendar days of receiving the package. Provide the following information:

  • Your order number.
  • Clear photos or videos showing the damage or defect.
  • A brief description of the issue.

Once we verify the issue, we will arrange for a replacement, repair, or refund, depending on the situation.

4) Refund Process

Once your return is received and inspected, we will notify you via email about the approval or rejection of your refund. If approved, your refund will be processed to the original payment method within 5–10 business days, depending on your bank or payment provider. Refunds will cover the product price and applicable taxes, excluding original shipping costs (unless the return is due to our error).

5) Exchanges

We currently only offer exchanges for defective or damaged items. If you would like a different product, please return the original item for a refund and place a new order.

6) Return Shipping

  • If the return is due to our error (e.g., wrong product, damaged on arrival), we will provide a prepaid return label at no cost to you.
  • If the return is for other reasons (e.g., change of mind, ordering the wrong item), the customer is responsible for return shipping costs. We recommend using a trackable shipping service to ensure your package reaches us.

7) How to Initiate a Return

  1. Contact our customer service team at [email protected] with your order number and reason for return.
  2. We will review your request and provide return authorization instructions.
  3. Pack the item securely in its original packaging with all accessories included.
  4. Ship the item to the return address provided in our confirmation email.

8) Late or Missing Refunds

If you haven’t received a refund after 10 business days from our confirmation, please check with your bank or payment provider. If the issue persists, contact us at [email protected] for assistance.

9) International Returns

International customers must ensure that the return shipment complies with all customs regulations. Any duties or taxes incurred during the return process are the customer’s responsibility, unless otherwise agreed.

10) Special Considerations

During peak seasons (e.g., holidays), processing times for returns and refunds may be slightly longer. We appreciate your patience and understanding during these periods.

11) Policy Changes

We may update this Refund and Return Policy periodically to reflect changes in our operations, products, or legal requirements. Any updates will be posted on this page with the revised “Last Updated” date.

12) Contact Us

For questions or assistance regarding this policy, please contact us:

Rovamavel Children’s Toy Store
Address: 2601 Grouse Valley Rd, Decorah, Iowa
Hotline: (563) 382-2181
Email: [email protected]
Website: rovamavel.com