Shipping Policy – Rovamavel Children’s Toy Store

Effective date: September 12, 2025

At Rovamavel, we are committed to delivering your orders quickly, safely, and efficiently. This Shipping Policy outlines how we handle processing, packaging, and delivering your items. By placing an order on rovamavel.com, you agree to the terms described below.

Company & Contact
Rovamavel Children’s Toy Store
Address: 2601 Grouse Valley Rd, Decorah, Iowa
Hotline: (563) 382-2181
Email: [email protected]
Website: rovamavel.com

1) Order Processing Time

  • Orders are typically processed within 1–3 business days after payment confirmation.
  • Orders placed on weekends or public holidays will be processed on the next business day.
  • During peak seasons or special promotions, processing times may be slightly longer.

2) Shipping Methods & Delivery Times

We work with trusted shipping carriers to ensure timely delivery. Estimated delivery times are as follows:

  • Domestic (within the U.S.): 3–7 business days after processing.
  • International: 7–21 business days after processing, depending on the destination and customs clearance.

Note: Delivery times are estimates and may vary due to factors beyond our control, such as weather, customs delays, or courier disruptions.

3) Shipping Rates

  • Shipping costs are calculated at checkout based on order weight, size, and destination.
  • We occasionally offer free shipping promotions, which will be clearly stated on our website.

4) Order Tracking

  • Once your order has been shipped, you will receive a confirmation email with a tracking number.
  • Tracking information may take up to 24 hours to update after dispatch.

5) Shipping Restrictions

  • We cannot ship to P.O. Boxes for large items or certain regions due to carrier restrictions.
  • Some products may be unavailable for international shipping due to legal or safety regulations.

6) Customs, Duties, and Taxes

For international orders, customers are responsible for any customs duties, import taxes, or additional fees imposed by the destination country. These fees are not included in the purchase price or shipping cost at checkout.

7) Damaged or Lost Packages

  • If your order arrives damaged, please contact us within 7 days of delivery with photos of the damaged packaging and product.
  • If your package is lost in transit, we will work with the carrier to locate it. If it cannot be found, we will send a replacement or issue a refund.

8) Incorrect Shipping Address

It is the customer’s responsibility to provide an accurate shipping address at checkout. If an incorrect address is provided and the order has already been shipped, additional shipping charges may apply for resending the package.

9) Multiple Shipments

If your order contains multiple items, they may be shipped separately depending on stock availability and warehouse locations. In such cases, you will receive separate tracking numbers for each shipment.

10) Delivery Confirmation

All orders require delivery confirmation. Once the tracking system shows “Delivered,” we are not responsible for lost or stolen packages. Please ensure someone is available to receive the package at your delivery address.

11) Policy Updates

We may update this Shipping Policy periodically to reflect changes in shipping practices, carriers, or regulations. Updates will be posted on this page with a revised “Last Updated” date.

12) Contact Us

If you have questions or concerns about this Shipping Policy, please contact us:

Rovamavel Children’s Toy Store
Address: 2601 Grouse Valley Rd, Decorah, Iowa
Hotline: (563) 382-2181
Email: [email protected]
Website: rovamavel.com